Redelivery Request via Help

These instructions are for those that do not list the item on the website. Please note that the support portal method is subject to a waiting time as we cannot be online always. The Website method is instant, a ticket may take several hours or even longer depending on volume of work.

1.Go to our Help website.

2. Click “Open a New Ticket”.

3. Choose Help Topic: Delivery Problems/Unavailable from Redelivery Terminal

4. Go to your SL Transaction History to get a copy of the transaction information. Please copy the entire line. (You don’t have to include your overall SL balance). If you just copy the ID Prefix that doesn’t help us know what you bought. We need the ENTIRE line.

5. Paste it into the Issue Details, along with a short message including your SL User name once again.

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